Served customers at the till and on the shop floor, answering questions about stock and sizing

Restocked shelves and rails, keeping displays tidy and well organised throughout the day

Processed returns and exchanges in line with store policy

Helped set up seasonal window and in-store displays alongside the visual merchandising team

Covered opening and closing shifts, including cashing up the till at the end of the day

Supported residents with personal care, dressing and mobility in line with individual care plans

Assisted with medication prompts and recorded this accurately in daily logs

Communicated with families and colleagues about changes in residents' wellbeing

Helped organise and take part in activities to support residents' social wellbeing

Followed safeguarding and infection control procedures at all times

Picked and packed customer orders accurately against daily targets

Loaded and unloaded delivery vehicles safely, following manual handling procedures

Carried out regular stock checks and reported discrepancies to the supervisor

Maintained a clean and organised work area in line with health and safety standards

Worked rotating shifts, including early mornings and occasional weekends

Handled inbound calls and emails, resolving customer queries at first point of contact where possible

Recorded case details accurately in the CRM system for follow-up and reporting

Managed complaints calmly, escalating complex cases to a supervisor where needed

Explained account and product information clearly to customers with varying levels of familiarity

Worked within agreed response-time targets across phone, email and chat channels

Cleaned and maintained office, communal and washroom areas to a consistent standard

Followed COSHH guidelines for the safe use and storage of cleaning chemicals

Restocked consumables such as hand soap, paper towels and toilet roll

Reported maintenance issues and health and safety hazards to the site supervisor

Worked independently to complete cleaning schedules within agreed time frames

Greeted visitors professionally and directed them to the appropriate member of staff

Answered and directed incoming calls, taking accurate messages where needed

Managed meeting room bookings and coordinated diaries for a small team

Handled incoming and outgoing post, and managed office supply orders

Maintained visitor sign-in records in line with building security procedures

Helped sort and pack food donations during weekly volunteering shifts

Assisted visitors with collecting parcels in a friendly and respectful manner

Worked as part of a small volunteer team to keep the space organised

Supported occasional collection events, helping load and unload donations

Supported the class teacher with small group and one-to-one learning activities

Helped pupils with additional needs access the curriculum, following individual support plans

Assisted with behaviour management in the classroom and at break times

Prepared learning materials and maintained displays around the classroom

Communicated pupil progress and concerns to teachers and, where appropriate, parents

Completed multi-drop delivery routes safely and within agreed time windows

Carried out daily vehicle checks and reported any faults promptly

Handled parcels carefully and obtained customer signatures on delivery

Used route-planning and tracking apps to manage deliveries efficiently

Communicated professionally with customers regarding delivery times and issues