Contact us
Stuck on a question, a payment or your account? Send us a message and we’ll get back to you by email.
We’re happy to help
From writing your CV to downloading it, paying, or getting back into your account, write to us about anything. The answers to common questions are below too.
Or email ussupport@ceev.co.ukWant to know what we keep about you? Read our privacy notice. Prices and refunds are in our terms.
Quick answers
I can’t find my CV
Go to My CVs and sign in with the email address you used when you paid. We’ll send you a code or a link, and all your CVs are there.
My payment went through but my CV is still locked
It can take a few minutes for a payment to be confirmed. Your draft is saved. If it’s still locked after ten minutes, send us a message with the email address you paid with.
How do I cancel the Job Search plan?
Sign in, open My CVs and cancel from your account. The plan stays active until the end of the month you paid for.
Something in my CV is wrong
Open your CV and choose Edit to change the text by hand; small changes are always free. If the writing itself is wrong, tell us and we’ll look at it.