Do I need a certificate to get an IT support job?

Not always, but entry-level employers often like to see one, such as CompTIA A+. Experience or a home lab can count too.

What if I have no IT job history?

Use college or university projects, volunteering, helping family or friends, and any home lab. Explain what you fixed and how.

Should I list every tool and system I have used?

No. Keep to the ones in the job advert and the ones you know well.

How long should an IT support CV be?

One page early in your career, and two at most once you have more to show.

IT support technician CV example

A strong IT support technician CV shows the systems and problems you have handled, how you talk to people who are not technical, and how you keep track of tickets. It should name real tools and any certificates, without a long list of buzzwords.

Zara Ahmed

IT support technician

zara@example.com / 07700 900194 / Cardiff

Profile

Patient IT support technician with two years of service desk experience supporting around 120 staff in a small professional firm. Skilled at fixing Windows and Microsoft 365 problems, setting up laptops and resetting accounts, and holds CompTIA A+. Explains problems in plain English and keeps clear notes in the ticket system.

Experience

IT Support Technician

a small professional services firm

Handled 15 to 20 support tickets a day by phone, email and in person, from password resets to laptop faults

Set up new starters with laptops, accounts, email and software using a standard checklist

Fixed printer, Wi-Fi and Microsoft 365 problems, and used remote support tools to help staff working from home

Kept the ticket log up to date and wrote short notes so colleagues could see what had been done

Wrote three simple how-to guides for common problems, such as setting up multi-factor authentication

IT Helpdesk Assistant

a college IT department

Helped students and staff with logins, printing and classroom equipment

Checked and cleaned laptops and tablets before they were loaned out

Logged faults and kept the stock list of spare cables, chargers and accessories

Worked through tickets under supervision and learned to re-image laptops

Key skills

Windows 10 and 11 support

Microsoft 365 and Teams

Active Directory user accounts

Ticketing systems

Laptop and PC set-up and repair

Printers and Wi-Fi

Remote support tools

Password and account resets

CompTIA A+

Example · fictional candidate · Blocks design · Use this design

Tips for a it support technician CV

List the systems you support, such as Windows 11, Microsoft 365, Active Directory or Google Workspace, rather than a general 'IT skills' line
Include certificates such as CompTIA A+ or a Microsoft fundamentals certificate only if you hold them, with the year
Say how many users you support and roughly how many tickets you handle, to show the scale of your work
Show that you can explain technical points simply, and give one example of helping a worried or frustrated user
If you are new to paid IT work, mention a home lab, such as a small network or a rebuilt PC
Match your skills to the advert instead of listing everything you have ever used

Applying with a cover letter? See our it support technician cover letter example.